The recently published 2025 IT Service Management (ITSM) Emotional Footprint report from global IT research and advisory firm Info-Tech Research Group highlights the top ITSM…
Tag: Customer
Kubit Launches ‘Ask Kubit’: Explainable AI for Customer Journey Analytics
, /PRNewswire/ — The Board of Directors of Dover Corporation (NYSE: DOV) today increased its quarterly cash dividend to $0.52 (fifty-two cents) per share, from…
Glance and CloudHesive partner to bring human-centered customer experience to the cloud
Celebrated speakers Sarah Wells and Jon Acuff will headline the three-day event, slated for Jan. 6-9 , /PRNewswire/ — Business Development Resources(BDR), the training and…
Singapore Airlines Enhances Customer Experience Analytics with Qualtrics
, /PRNewswire/ –Qualtrics, the leader and creator of the experience management category, today announced that Singapore Airlines (SIA) is using its solutions to enhance its…
Measuring inclusive marketing — why traditional KPIs hinder both customer success and brand growth
Brands want to know that they are on the right track toward achieving their goals. That’s why measurement matters. Key performance indicators (KPIs) often give…
TP awarded Frost & Sullivan’s 2025 Company of the Year for North American security in the customer experience management industry
TP recognized for its robust cybersecurity framework and approach that integrates automation, AI-driven fraud analytics, and proactive threat mitigation strategies , /PRNewswire/ — Global digital…
Natterbox launches AI Assistants and AI Agents to resolve over 70% of customer queries
, /PRNewswire/ — Natterbox, the AI-powered contact center provider, today launches AI Assistants and AI Agents – part of its dynamic AI workforce fully integrated…
India's Max Financial says hacker accessed customer data from its insurance unit |
Max Financial Services on Wednesday said its insurance subsidiary Axis Max Life Insurance received communication from an anonymous sender about unauthorized access to its customer…
Absa Life Goes Live with Sapiens Insurance Platform to Modernize Core Systems and Enhance Customer Journeys
New platform marks a major step in Absa Life’s core systems transformation, simplifying operations, improving agility, and laying the foundation for AI-driven innovation , /PRNewswire/…