The customer support industry has seen a massive influx of startups like Sierra, Decagon and Parloa trying to infuse AI into automating customer calls, chat…
Tag: Customer
Omnichannel customer service: What it is and how to do it
In today’s digital world, customers want to access support quickly via their preferred communication channel. In response, more companies are looking to deliver seamless, personalized…
Encore AI raises $30M to build AI agents that learn from customer calls |
Encore AI, a startup that studies companies’ customer interactions to train and deploy AI voice agents that can work alongside customer support and sales teams,…
Recast Provides New Product Bundle, Responding to Customer Needs for Rapid Patching
Jul 21, 2026 By Stephanie Simone Recast, a leader in modern application and endpoint management, announced a new bundled offering that brings together Right Click…
RedThread Study Reveals People Analytics Tech Market Reached $12.2B in 2025 as Growth Cools, Contracts Unbundle, and Vendors Reconsider their Customer Support
/PRNewswire/ — A new study from RedThread Research finds that the people analytics technology (PAT) market reached an estimated $12.2 billion at the end of…
Mitel Receives Frost & Sullivan’s 2026 Asia-Pacific Customer Value Leadership Recognition for Excellence in Mission-Critical Communications
The company is recognized for its resilient mission-critical communications platform, customer-centric innovation, and ability to support sovereign-grade communications infrastructure across the Asia-Pacific region. /PRNewswire/ —…
Dstny Group appoints Igor Pais as Chief Customer Officer to deepen customer-centricity at scale
/PRNewswire/ — Dstny Group, the leading European provider of business communications solutions, announces the appointment of Igor Pais as Chief Customer Officer (CCO) and member…
DXC Modernizes Customer Service and Applications for Telenor Sweden
Cloud migration scales contact center for Telenor Sweden customers /PRNewswire/ — DXC Technology (NYSE: DXC), a leading enterprise technology and innovation partner, has entered partnership…
Kalaam Telecom Unveils "Klik for Businesses" in Saudi Arabia to Digitize Enterprise Customer Experience
/PRNewswire/ — Kalaam Telecom, a leading provider of digital and connectivity solutions in the region, has announced the launch of Klik, a B2B self–service digital…