National class action law firm offers free, confidential case evaluations to Affordable Mortgage Advisors (HMA Mortgage) customers whose personal information may have been exposed in…
Tag: Customer
Whispering Complaints Into Your Phone May Be the Future of Customer Feedback
Some of the hottest software this year revolves around capturing voices. Whether it’s the sharp dictations of Wispr or the always-listening ears of Granola, voice-centered…
Elbit Systems Signed Contracts with an International Customer Valued at Approximately $270 Million for Advanced ISR & Targeting Payloads
, /PRNewswire/ — Elbit Systems Ltd. (NASDAQ: ESLT) (TASE: ESLT)(“Elbit Systems” or the “Company”) announced today that it has signed contracts with an international customer,…
OpenAI Cut Off a Billion-Dollar Customer to Avoid Elon Musk
In a late-night blog post last Friday, OpenAI said it would wind down its partnership with Cursor, the startup behind one of the most popular…
OpenAI seeks to one-up Anthropic with new customer privacy protections |
As AI models have become more powerful, the potential for those models to be misused has grown — as has a clamor for safety guardrails…
Omilia raises $67M to scale its customer support platform |
The customer support industry has seen a massive influx of startups like Sierra, Decagon and Parloa trying to infuse AI into automating customer calls, chat…
Omnichannel customer service: What it is and how to do it
In today’s digital world, customers want to access support quickly via their preferred communication channel. In response, more companies are looking to deliver seamless, personalized…
Encore AI raises $30M to build AI agents that learn from customer calls |
Encore AI, a startup that studies companies’ customer interactions to train and deploy AI voice agents that can work alongside customer support and sales teams,…
Recast Provides New Product Bundle, Responding to Customer Needs for Rapid Patching
Jul 21, 2026 By Stephanie Simone Recast, a leader in modern application and endpoint management, announced a new bundled offering that brings together Right Click…
RedThread Study Reveals People Analytics Tech Market Reached $12.2B in 2025 as Growth Cools, Contracts Unbundle, and Vendors Reconsider their Customer Support
/PRNewswire/ — A new study from RedThread Research finds that the people analytics technology (PAT) market reached an estimated $12.2 billion at the end of…