Cloud migration enables Telenor Sweden customers to benefit from a more efficient contact center
/PRNewswire/ — DXC Technology (NYSE: DXC), a leading technology and business innovation partner, has entered into a partnership with Telenor Sweden, a leading telecommunications provider in the Nordic region, to modernize customer service operations and strengthen its technology fleet. Building on a long-standing relationship, DXC has completed a major migration to the cloud for Telenor Sweden’s customer service operations and is supporting broader application modernization efforts.
To meet digital requirements, Telenor sought a partner with deep telecommunications expertise to modernize existing systems, improve customer engagement and build a more scalable technology foundation.
DXC has migrated Telenor’s voice and chat channels for consumer and small business customers to a modern, cloud-based contact center platform. The new platform supports more than 500 concurrent specialists and handles more than 300,000 customer calls per month. The program included integration with dozens of back-office systems and the design of advanced call flows, which made for a completely smooth go-live.
In addition to cloud migration, DXC provides application services and development support for Telenor’s customer service applications to reduce operational complexity, streamline processes and improve time to market. It also creates a foundation for future AI capabilities.
“This is much more than just a contact center upgrade,” says Peter Skarendal, Managing Director, DXC Sweden. “We are also modernizing the underlying applications, allowing Telenor to continue to evolve its customer service and integrate AI as use cases mature. »
About DXC Technology
DXC Technology (NYSE: DXC) is a leading technology and innovation partner providing software, services and solutions to global enterprises and public sector organizations, helping them harness AI to drive results in an era of exponential change. With deep expertise in managed infrastructure services, application modernization and industry-specific software solutions, DXC modernizes, secures and operates some of the world’s most complex technology parks. To learn more, visit dxc.com.
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