Cloud migration expands contact center for Telenor Sweden customers
, /PRNewswire/ — DXC Technology (NYSE: DXC), a leading technology and business innovation partner, has partnered with Telenor Sweden, one of the leading telecommunications providers in the Nordic region, to modernize its customer service operations and strengthen its technology infrastructure. Building on a long-standing relationship, DXC has completed a major cloud migration for Telenor Sweden’s customer service operations and is supporting broader application modernization initiatives.
To meet digital demands, Telenor was looking for a partner with extensive telecommunications experience to modernize its legacy systems, improve customer engagement and build a more scalable technology foundation.
DXC migrated Telenor voice and chat channels for individual and small business customers to a modern cloud-based contact center platform. The new platform supports more than 500 simultaneous specialists and handles more than 300,000 customer calls per month. The program included integration with dozens of back-office systems and the design of advanced call flows, allowing for a smooth launch.
In addition to cloud migration, DXC provides application services and development support for Telenor’s customer service applications, to reduce operational complexity, optimize processes and improve time to market. This also lays the foundation for future AI capabilities.
“This is more than a contact center upgrade,” said Peter Skarendal, CEO of DXC Sweden. “We are also modernizing the underlying applications, allowing Telenor to continue evolving its customer service and incorporate AI as use cases mature.”
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DXC Technology (NYSE: DXC) is a leading business technology and innovation partner that provides software, services and solutions to global enterprises and public sector organizations, helping them leverage AI to drive results at a time of rapid, exponential change. With extensive experience in managed infrastructure services, application modernization and industry-specific software solutions, DXC modernizes, secures and operates some of the most complex technology environments in the world. Get more information at dxc.com.
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