Customer Experience & Marketing: Why CX Matters More Than Any Other Marketing KPI Right Now

I’m fortunate to work on exciting marketing campaigns for fantastic Nickelodeon and Paramount+ titles. But I never forget that customer experience and marketing go hand-in-hand…

Rippling raises $450M at a $16.8B valuation, reveals YC is a customer |

HR tech startup Rippling has raised a $450 million Series G round at a $16.8 billion valuation, the company confirmed to TechCrunch. It is also…

How to leverage the 5 stages of the customer buying cycle for more sales

Optimizing the customer buying cycle is primarily about being at the right place, at the right time. This is something I’ve learned over the last…

Perrone Robotics Announces Formation of Dedicated Transit Division to Support Growth and Enhanced Customer Focus

, /PRNewswire/ — Perrone Robotics, Inc., a pioneer and leader in autonomous vehicle technology, today announced the establishment of a dedicated Transit Division. This strategic…

Airbnb is quietly rolling out an AI customer service bot in the US |

“Amazon stores many different products in bins, so rummaging is necessary to pull out a specific object to fill an order,” says Ken Goldberg, a…