Salesforce’s generative artificial intelligence roadmap. Effects from the vendor’s recent price hikes. And increasing competition from Microsoft.
These are among the subjects analysts are likely to raise during the San Francisco-based customer relationship management (CRM) software vendor’s second quarter earnings call Wednesday.
[RELATED: Salesforce Enters The Generative AI Race With EinsteinGPT]
Salesforce Reports Q2 Earnings
This year has been a rollercoaster for the vendor, from activist investors to entering the generative AI competition with offerings including Service GPT.
At a June event, Salesforce announced an AI Cloud “starter pack” is available for $360,000 a year. Executives with the vendor said that customers have already started using AI offerings, with Einstein AI powering more than 1 trillion predictions a week across the Salesforce suite.
Salesforce CEO and co-founder Marc Benioff has called his company’s AI a “breakthrough” in security and trust for enterprise-level generative AI. He said that generative AI is “one of the most important technologies of our lifetime” and “maybe it’s the most important technology of any lifetime.”
“There’s no company that’s even close to what we’re doing in the customer relationship management area of artificial intelligence,” Benioff said. “And we understand the burden there that must be on us as we’re going to take this forward.”
Read on for the topics likely to come up during Salesforce’s next quarterly earnings call.
LEARN MORE: Generative AI | Artificial Intelligence | Enterprise Applications
Wade Tyler Millward is an associate editor covering cloud computing and the channel partner programs of Microsoft, IBM, Red Hat, Oracle, Salesforce, Citrix and other cloud vendors. He can be reached at [email protected].
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