Cloud migration scales contact centers for Telenor Sweden customers
/PRNewswire/ –DXC Technology (NYSE: DXC), a leading enterprise technology and innovation partner, has partnered with Telenor Sweden, one of the leading telecommunications providers in the Nordic region, to modernize customer service and strengthen the company’s technology landscape. Building on a long-standing collaboration, DXC has completed a comprehensive cloud migration for Telenor Sweden’s customer service and is also supporting further application modernization efforts.
To meet digital demands, Telenor sought a partner with extensive telecommunications experience to modernize legacy systems, improve customer interaction and create a more scalable technology base.
DXC migrated Telenor’s residential and small business voice and chat channels to a modern, cloud-based contact center platform. The new platform supports more than 500 specialists simultaneously and handles more than 300,000 customer calls per month. The program included integration with dozens of back-office systems and the development of advanced call flows, enabling a smooth go-live.
In addition to cloud migration, DXC provides application services and development support for Telenor’s customer service applications to reduce operational complexity, optimize processes and accelerate time to market. This also creates the basis for future AI capabilities.
“This is more than a contact center upgrade,” said Peter Skarendal, managing director of DXC Sweden. “We are also modernizing the underlying applications. This gives Telenor the scope to further develop its customer service and incorporate AI as soon as the use cases are mature.”
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DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner, providing software, services and solutions to businesses and public sector organizations worldwide, helping them leverage AI to achieve faster results in a time of exponential change. With deep expertise in managed infrastructure services, application modernization and industry-specific software solutions, DXC modernizes, secures and operates some of the world’s most complex technology environments. For more information, visit dxc.com.
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