The customer service industry is in a bit of flux, thanks to AI. Investors and corporate leaders have rung alarm bells for the BPO (Business…
Tag: Customer
Gushwork bets on AI search for customer leads — and early results are emerging |
As AI-powered search tools reshape how businesses are discovered online, India-founded startup Gushwork is helping companies capture customers from platforms such as ChatGPT, Gemini, and…
Indian pharmacy chain giant exposed customer data and internal systems |
A security lapse by one of India’s largest pharmacy chains allowed outsiders to gain full administrative control of its platform, exposing customer order data and…
Airbnb says a third of its customer support is now handled by AI in the US and Canada |
Airbnb says its custom-built AI agent is now handling roughly a third of its customer support issues in North America, and it’s preparing to roll…
Sex toys maker Tenga says hacker stole customer information |
12:19 PM PST · February 13, 2026 Sex toy maker Tenga notified customers of a data breach on Friday, according to an email obtained by…
ByzFunder Reports 40% Growth in 2025, Driven by AI Underwriting, ByzFlex Expansion, and a 30% Increase in Customer Portal Engagement
/PRNewswire/ –Most lenders spent the last decade tweaking rates. ByzFunder rebuilt the engine. While the small-business lending industry debated incremental changes — a faster portal…
Introducing the Agentic Customer Platform
The Gap Between Output and Outcomes Over the past two years, I’ve had hundreds of conversations with business leaders about AI. The pattern is always…
SPLICE Software Advances Enterprise AI‑Driven Customer Engagement in 2025 with Unified AI Voice, Strategic Partnerships, and Industry Recognition
/PRNewswire/ –SPLICE Software, an award‑winning provider of AI‑powered customer engagement and omnichannel communications solutions, marked a landmark year of growth in 2025, driven by enterprise‑grade…
Sectra’s six-month interim report 2025/2026: Growth and increased profitability driven by customer satisfaction
/PRNewswire/ — International medical imaging IT and cybersecurity company Sectra(STO: SECT B) reported high order bookings, increased sales and profitability in the first half of…
Best SMS Marketing Service (2025): Mailchimp Named Top Choice for Customer Engagement by Consumer365
/PRNewswire/ — Consumer365 has recognized Mailchimp as the Best SMS Marketing Service for 2025, highlighting the platform’s ability to help businesses strengthen customer engagement through…