Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies announced on Wednesday. The deal is expected to close…
Tag: Customer
Community marketing: How to use it to drive customer advocacy and reduce CAC
</span></span><!– end HubSpot Call-to-Action Code –></p> <!–more–> <p>When community programs are built intentionally and connected to CRM and lifecycle data, they can shorten sales cycles,…
How 1,000+ customer calls shaped a breakout enterprise AI startup |
Thisisn’tDavid Park’s first rodeo. Theveteranfounder and TechCrunch Startup Battlefield alumnus has certainly been battle-tested in the enterprise arena.On thisepisode of Build Mode,ParkjoinsIsabelle Johannessen to discuss…
A married founder duo's company, 14.ai, is replacing customer support teams at startups |
The customer service industry is in a bit of flux, thanks to AI. Investors and corporate leaders have rung alarm bells for the BPO (Business…
A married founder duo’s company, 14.ai, is replacing customer support teams at startups |
The customer service industry is in a bit of flux, thanks to AI. Investors and corporate leaders have rung alarm bells for the BPO (Business…
Gushwork bets on AI search for customer leads — and early results are emerging |
As AI-powered search tools reshape how businesses are discovered online, India-founded startup Gushwork is helping companies capture customers from platforms such as ChatGPT, Gemini, and…
Indian pharmacy chain giant exposed customer data and internal systems |
A security lapse by one of India’s largest pharmacy chains allowed outsiders to gain full administrative control of its platform, exposing customer order data and…
Airbnb says a third of its customer support is now handled by AI in the US and Canada |
Airbnb says its custom-built AI agent is now handling roughly a third of its customer support issues in North America, and it’s preparing to roll…
Sex toys maker Tenga says hacker stole customer information |
12:19 PM PST · February 13, 2026 Sex toy maker Tenga notified customers of a data breach on Friday, according to an email obtained by…
ByzFunder Reports 40% Growth in 2025, Driven by AI Underwriting, ByzFlex Expansion, and a 30% Increase in Customer Portal Engagement
/PRNewswire/ –Most lenders spent the last decade tweaking rates. ByzFunder rebuilt the engine. While the small-business lending industry debated incremental changes — a faster portal…