Pega Infinity ’25 Reimagines Legacy Systems with Agentic Transformation

Pegasystems Inc., The Enterprise Transformation Company, is launching the general availability ofPega Infinity ’25, an agentic enterprise transformation platform that delivers trustworthy, predictable AI agents at scale.

According to Pega, new features empower organizations to reimagine legacy systems, automate work with reliable AI agents, and boost productivity.

“Despite all the hype on generative AI, most approaches just create more complexity than clarity,” said Kerim Akgonul, chief product officer, Pega. “With Pega Infinity, we’ve taken a different approach. Instead of introducing unpredictable agents into mission-critical environments, we’ve built the first platform that gets agents right, combining creative AI at design time with predictable execution at runtime. This uniquely positions enterprises to transform at the speed of innovation, delivering real results without compromising reliability.”

Pega Infinity builds on Pega’s unique architecture to provide the right type of AI at the right time—from harnessingreasoning AI during design timeto spark creative ideas during workflow design, tosemantic AI during run timeto help ensure predictable, dependable agents governed by those workflows. This smarter, more strategic approach enables enterprises to unleash the power of agents without sacrificing reliability, the company said.

This approach featuresPega Agentic Process Fabric, announced atPegaWorld 2025, which seamlessly orchestrates AI agents and systems to work together regardless of where they originate or who created them.

Organizations gain unified control over their agents through a single conversational interface that intelligently routes requests across the enterprise for meaningful outcomes.

Pega Infinity ’25 offers updates to help organizations transform faster and more effectively, including:

• AI Agents for legacy analysis:Pega Blueprintenhancements include agents that enable enterprises to extract insights from existing legacy system assets, including videos, documents, images, process diagrams, data and integration files, and source code analysis.
• Improved collaboration between business and IT:Business and IT teams can collaborate on workflow and application requirements withinPega Blueprint, including assignment fields, case and data references, alternate stages, field-level data models, and persona-based access controls.
• Design agents for creative workflow creation:Pega Blueprint design agents propose and refine workflows across domains, with expert oversight and auditability.
• Runtime agents for execution:Runtime agents use semantic AI to understand requests and then find and execute the right workflow step-by-step.

Pega Infinity ’25is available now for existingPega Cloudcustomers, withPega Agentic Process Fabriccoming later next month.

For more information about this news, visit www.pega.com.