Uniform mapping system provides real-time information across platforms to target travelers, optimize processes and develop revenue streams
/PRNewswire/ — Mappedin, the leader in indoor mapping that is revolutionizing the way venues are experienced, managed and understood, today announced a partnership with Pittsburgh International Airport (PIT) to support the airport’s $1.7 billion terminal modernization program. Built for a region experiencing real growth, the new terminal makes the road-to-gate journey easier while being able to handle nearly 10 million passengers per year.
Mappedin Security Multi-Lane Options, Navigation, and Order-Ahead at PIT
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Mappedin’s indoor mapping platform is part of the modernization of Pittsburgh International Airport. It creates a digital foundation that brings people, data and decisions together, improves navigation, optimizes operational coordination and supports the airport’s overall goal: efficiency, engagement and growth in non-flight revenue.
“The rebuilt Pittsburgh International Airport is designed to give people a more intuitive, cohesive and thoughtful airport experience – from street to gate and back again,” said Deepak Nayyar, senior vice president and information officer at Pittsburgh International Airport. “Built by people from Pittsburgh, for people from Pittsburgh, this new terminal is a reflection of the Pittsburgh region. It has thoughtful spaces designed to reflect how people really use the airport: family-friendly lounge areas, inviting outdoor green spaces before security, and technology that connects every part of the journey. Mappedin’s platform helps travelers find their way around, discover amenities and get to know the new airport better.”
The collaboration revolves around three key areas that will define the future of the airport experience:
- Modernized airport experience: Live updates and accessibility enable seamless navigation and planning.
- Optimized airport discovery: Personalized, location-based experiences increase engagement and sales.
- Unified data aggregation: Real-time operational data in a single mapping system ensures consistency and efficiency.
Mappedin’s all-in-one platform brings these pillars to life through a range of integrated features and capabilities:
Modernized airport experience
- Real-time information: Connects flight updates, available parking information and security wait times directly on the map, personalized for each trip.
- Omnikanal-Navigation: Delivers a unified experience across web, mobile, kiosks and all digital displays.
- Including accessibility and design: Support for screen readers and accessible routing, coupled with a clear, intuitive user interface for easy orientation, ensures that every passenger can navigate easily. Features include icon zooming and device-level accessibility settings, such as optimized colors, fonts, symbology and naming, for a consistent, inclusive experience.
- QR code positioning: Makes orientation easy with “Start Here” markers and helps travelers quickly find their way around the terminal.
Optimized airport discovery
- Nearby highlights: Spaces near offerings, services and amenities on flight maps to encourage exploration and shopping.
- Deals and events: Displays promotions and events on maps and homepages, connecting travelers directly to destinations.
- Click-and-Pay-Integration: Connects location maps to partner services such as food ordering or parking, enabling seamless transactions.
- Analytical Dashboard: Provides real-time insights into journey, behavior and campaign performance, with flexible integration that connects analytics across airport systems for deeper insights.
Unified data aggregation
- Data feeds: Combines live information from flights, parking and security into one card system.
- System integration: Delivers real-time data and location-based information to chatbots, various digital applications and airport systems.
- Centralized management: Instant synchronization of data updates across all digital touchpoints ensures efficiency, accuracy and consistency.
Together, these capabilities create a scalable digital foundation that delivers the information passengers need at the right time and helps airports make data-driven decisions to improve operations, satisfaction and revenue performance.
“Our innovation partnership with Pittsburgh International Airport is about more than just modernizing navigation; it’s about improving the entire airport experience and creating new opportunities for engagement and growth,” said Yuval Kossovsky, managing director of transportation at Mappedin. “Our all-in-one platform allows the airport to continuously engage with travelers, guiding them to key destinations and services while providing data-driven insights that optimize operations and unlock revenue beyond the flight.”
To explore Mappedin’s role in Pittsburgh International’s innovation and see the live map, visit https://flypittsburgh.com/pittsburgh-international-airport/map/#/. To learn more about how Mappedin is transforming the airport experience, visithttps://www.mappedin.com/industries/airports/.
Information about Mappedin
Mappedin is the leading indoor mapping platform transforming the way venues are experienced, managed and understood. Mappedin’s AI-driven tools make indoor mapping fast, flexible and easy to integrate. They enable navigation, analysis and operations across billions of square meters in 57 countries.
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