DUBLIN, Sept. 26, 2023 /PRNewswire/ — The “Contact Center As A Service (CCaaS) Market Size, Share & Trends Analysis Report By Solution, By Service (Support & Maintenance, Integration &…
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Rocketlane Expands Its Offerings by Building the World’s First Customer-Centric Service Delivery Platform
SAN JOSE, Calif., Aug. 31, 2023 /PRNewswire/ — Rocketlane, an industry leader in customer-facing project management solutions, announced their strategic expansion into the realm of Professional Services Automations…
Wolters Kluwer Tops All of Its Peer Groups in Customer Recommendation Scores in 2022 BARC The Planning Survey
CCH® Tagetik expert solution earns 26 top rankings consolidating its position as a market-leading planning, budgeting & forecasting software solution NEW YORK, June 7, 2022 /PRNewswire/ — Wolters Kluwer,…
ConnectWise acquires customer feedback specialist SmileBack
ConnectWise has acquired SmileBack, a US-based provider of technology for measuring the customer experience, as a way to help its MSP partners better work with…
Digital Customer Engagement Experts, Localz Close £2M Funding Round to Support Business Post-COVID
LONDON, Nov. 25, 2020 /PRNewswire/ — Localz, leading experts in digital customer engagement, location, and communications technology announced today the closing of a £2 million venture round of…
Microsoft adds more features to Dynamics 365 Customer Insights as rollout of Wave 2 features begins
It’s October 1, which means it’s time for Microsoft’s Dynamics 365 and Power Platform 2020 Wave 2 features to begin rolling out. Microsoft also is using…
Infobip to Present “Introducing Conversations: Turn Your Contact Center into a Customer Experience Center” at Enterprise Connect 2020
JERSEY CITY, N.J. (PRWEB) AUGUST 03, 2020 Join Ryan Creamore, Director of Customer Success at Infobip, for a discussion on evolving customer expectations and how Infobip’s…
MeaningCloud Reveals Its Offering in Deep Text Analytics to Transform Customer Feedback Into Action
With its products for Emotion Recognition, Intention Analysis and Voice of the Customer analysis, MeaningCloud provides the most complete offering in deep text analytics to…
Alfresco Wins Sixth Consecutive Award for Exceptional Customer Service
Alfresco’s Customer and Premier Support Teams Recognized Yet Again in Prestigious CRMI NorthFace ScoreBoard Award Alfresco Software, an open source, content services provider, announced that…
V3 Media Primers: Customer Service Versus Customer Experience
Forrester’s report on the Customer Experience Index states that the top 20% of brands investing in customer experience recorded a higher stock price growth and achieved greater…