Windward Consulting Group, which provides IT operations and IT services management, as of this month has moved to the next level with the development of the company’s new Service Reliability offering powered by ServiceNow.
Windward Consulting last year became a ServiceNow elite partner, the highest level of partner for the Santa Clara, Calif.-based vendor.
Windward Consulting’s new Service Reliability offering is a big move for the company, said Sean McDermott, CEO of the Herndon, Va.-based solution provider.
[Related: ServiceNow CEO Bill McDermott: ‘We’re In A Market Of One’ ]
McDermott, who told CRN that he is not related to ServiceNow CEO Bill McDermott unless it is a branch of some family tree going way back, said he started Windward Consulting 26 years ago and has gone through every stage of what it means to be a solution provider until now ServiceNow forms the bulk of its business.
The new offering is an overall service reliability strategy made up of three components, similar to the three legs of a stool, McDermott said.
“One is service management,” he said. “The second is operations management. And the third is SecOps (security operations). So we’re able to deliver a fully integrated solution powered by ServiceNow across all three areas to ensure that when companies start thinking about reliability, the know they can get there primarily through leveraging their investments in ServiceNow.”
For more details on the new offering, and on what Windward Consulting has planned for upcoming ServiceNow-related services, click through our slideshow.
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Joseph F. Kovar is a senior editor and reporter for the storage and the non-tech-focused channel beats for CRN. He keeps readers abreast of the latest issues related to such areas as data life-cycle, business continuity and disaster recovery, and data centers, along with related services and software, while highlighting some of the key trends that impact the IT channel overall. He can be reached at [email protected].
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