CUSTOMER EXPERIENCE TRENDS 2021

New CX for a new world

Last year, we learned that customer needs can change in a blink, and your support team needs to change almost as fast. Our report will help you learn how to keep up.

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Looking to 2021 with
20/20 vision

Our team of experts reviewed data from 90,000 businesses using Zendesk across 175 countries. We compared how they use Zendesk with opinions from customers,agents, customer experience leaders, and technology buyers. Using these insights, we identified this year’s top trends in customer experience and tailored best practices to your team.

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