LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, today announced that it has been named a Leader in G2’s Grid® reports for Bot Platforms, Chatbots,…
Search Results for: customer experience
5K Technical Services CEO Kirkendoll On Becoming Customers’ ‘Chief AI Strategist’
Generating marketing posts, screening resumes and helping nonprofits more quickly apply for grants are some of the early artificial intelligence use cases 5K Technical Services…
Prismatic Introduces Code-Native Integration Building Experience, Providing B2B SaaS Companies Maximum Versatility
Prismatic, the world’s most versatile and dev-friendly embedded integration platform, today announced that it has launched a code-native integration building experience. B2B SaaS teams now have…
Cisco Partner Experience Platform Reaches ‘Next Level’ With Growth, Profitability Feature Adds
The Partner Experience Platform (PXP), the place in which partners manage their relationship with Cisco Systems, is gaining a handful of new features to help…
Microsoft 365 Copilot Goes GA, Bringing GenAI To Enterprise Customers
Tuesday marks the first day of general availability for Microsoft 365 Copilot for enterprise customers, meaning partners can finally quote the product for customers and…
Global Contact Center As A Service (CCaaS) Market Report 2023: A $17.12 Billion Industry by 2030 – Surging Demand for Customer Collaboration Solutions in CCaaS
DUBLIN, Sept. 26, 2023 /PRNewswire/ — The “Contact Center As A Service (CCaaS) Market Size, Share & Trends Analysis Report By Solution, By Service (Support & Maintenance, Integration &…
Rocketlane Expands Its Offerings by Building the World’s First Customer-Centric Service Delivery Platform
SAN JOSE, Calif., Aug. 31, 2023 /PRNewswire/ — Rocketlane, an industry leader in customer-facing project management solutions, announced their strategic expansion into the realm of Professional Services Automations…
Amid Maui Wildfires, Local MSPs Step Up For Customers, Community, Each Other
Despite the loss of Uli Kirkegaard’s house and office to the Maui wildfires—and despite the time he now dedicates to navigating insurance policies and hunting…
Akamai Technologies Acquires Select Enterprise Customer Contracts from StackPath
CAMBRIDGE, Mass., Aug. 24, 2023 /PRNewswire/ — Akamai Technologies, Inc. (NASDAQ: AKAM), the cloud company that powers and protects life online, today announces that it has acquired assets…
Pax8’s Craig Donovan Promoted To Chief Experience Officer
Cloud distributor Pax8 has promoted Craig Donovan to chief experience officer, a newly created position, to better align partners, vendors and end customers through experiences…